Drop-off terms
Updated November 4, 2026
When you drop off laundry, you're leaving it in our care. These terms explain what we promise, what we ask of you, and what happens if something goes wrong. Booking a drop-off means you agree to them.
1. What we do
We wash, dry, fold, stack and bag your laundry with eco-friendly, plant-based products. We follow the notes you give us whenever we can, and we let you know when your laundry is ready.
2. Before you drop off
- Check every pocket. We aren't responsible for things left in pockets (cash, cards, keys, phones, earbuds) or for damage they cause, like ink from a pen, lip balm, crayon or gum.
- Leave these at home: anything labeled dry clean only, leather, suede, fur, wedding or heirloom pieces, and anything valuable or irreplaceable.
- Never include items soaked in gasoline, oil, paint or other chemicals (they can catch fire in a dryer), or items with bedbugs or lice.
- Tell us in your notes about anything that needs special care, like new dark clothes that may bleed or items that should hang dry.
We can turn away any item we think isn't safe to wash.
3. What normal washing can do
Even gentle washing can cause colors to fade or bleed, fabric to shrink or pill, old or thin fabric to tear, and buttons, beads, zippers or trim to come loose. Some stains don't come out. We aren't responsible for these normal results of washing, for items without care labels, or for care labels that turn out to be wrong.
4. If something goes wrong
If we damage or lose something because of our mistake, the most we will pay is the cost of that drop-off, meaning what you paid us for that load. This is the full amount we owe for any claim about that drop-off, no matter what the items are worth.
5. Telling us about a problem
Please look through your laundry when you pick it up. If anything is damaged or missing, tell us within 48 hours through our contact form, before you wash or wear the item again, and bring it back so we can see it.
6. Price and payment
Our price is $2 per pound, weighed on our scale. We take PayPal or Venmo.
7. Laundry left with us
If your laundry isn't picked up within 30 days after we tell you it's ready, and we can't reach you, we may donate it.
8. The agreement
These terms are between you and Oregon Wash and Fold. Wisconsin law applies. If we can't work out a disagreement together, it goes to small claims court in Dane County, Wisconsin.